OTP not received
Carrier delays run 30 to 90 seconds on Jio and Airtel during peak hours. Wait two minutes before requesting a resend. Five resends in ten minutes triggers a temporary block.
Wrong password lock
Five wrong attempts in fifteen minutes locks the account for thirty minutes. The lock is automatic and resets without intervention.
Device not recognised
New device sign-in requires OTP and a registered email confirmation. The first trusted device stays trusted for ninety days; re-verification triggers on expiry.
KYC mismatch
If the name on PAN does not match the name on the bank account, withdrawals queue until the mismatch is resolved through in-app KYC re-submission.
Account dormant
No login for ninety days triggers a fresh KYC re-verification prompt. Withdrawal to a new bank handle requires KYC re-verification in every case.
Account closure
Account deletion is handled in the app under Settings → Account → Delete. Pending withdrawals are processed before closure. Customer care handles reactivation within thirty days.