Deleted
Account profile, contact data, KYC data (PAN hash, Aadhaar hash, bank handle), device list, trusted-device list, support transcripts, usage data.
Delete account
How to delete your Wecap account, and what happens to your data.
Account deletion is in-app. Pending withdrawals are processed first. After thirty days, the account is purged, and tax and regulatory records are retained for seven years as required by Indian law.
18+ only
Permitted states
Responsible play
The deletion path
Privacy →
Step by step, on the Wecap app.
1
Settle pending balances
Withdraw any unused balance to your bank or UPI handle. Pending contest entries must complete before closure. Pending KYC re-verification must clear.
2
Open Settings → Account → Delete
Confirm with a one-time password sent to your registered mobile. The confirmation screen lists the consequences (closure, pending withdrawal processing, data retention).
3
Account is deactivated
The account is deactivated within twenty-four hours. Reactivation is possible within thirty days via customer care, with identity verification.
4
Account is purged
After thirty days, the account and its data are purged from the operator's systems. Tax and regulatory records are retained for seven years as required by Indian law.
What is deleted, what is retained
Privacy →
The honest list.
Retained
Tax records for seven years (deposits, withdrawals, contest entries, winnings). Regulatory records for two years (KYC re-verification history, dispute records). Aggregate, de-identified usage data.
Anonymised
Editorial data linked to the account (e.g. past captain picks) is anonymised. The desk may continue to publish the editorial data without identifying the closed account.
Backups
Backups are purged within ninety days. Tax and regulatory records are mirrored to cold storage for the seven-year retention period.
Reactivation
Customer care →
What happens in the thirty-day window.
Within 24 hours
Account is deactivated but recoverable. Customer care can reactivate within twenty-four hours with identity verification. No data is purged in this window.
Within 30 days
Account data is preserved. Customer care can reactivate with identity verification and a written confirmation. Reactivation restores the account to its prior state.
After 30 days
Account is purged. Reactivation is not possible. A new account can be opened with a fresh sign-up and KYC. Past balances and contest history are not recovered.
FAQ — Delete account
Six short answers about closure.
How do I delete my Wecap account?
Open the app, Settings → Account → Delete. Confirm with a one-time password sent to your registered mobile. The account is deactivated within twenty-four hours.
Can I reactivate after deletion?
Yes, within thirty days. After thirty days, the account is purged and reactivation is not possible. Customer care handles reactivation with identity verification.
Are my contest entries cancelled?
Pending contest entries complete before closure. Future contest entries are blocked once the account is deactivated.
What about my wallet balance?
Pending balance is withdrawn before closure. The standard KYC verification and T+1 to T+3 timeline applies. No balance is lost on closure.
What about my KYC data?
KYC data is purged from active systems after thirty days. Tax and regulatory records are retained for seven years in cold storage as required by Indian law.
Can a family member request closure?
Yes. A family member can request closure via customer care with proof of relationship. The operator reviews the request and may require additional documentation.
Today's the day
Verify inside the app. Then build your team.
Wecap publishes what the desk has read and verified. Deposit limits, contest structures, and welcome terms are governed by the operator — confirm inside the app before you commit.