In-app chat
Open the app, Settings → Customer care. The chat session is OTP-verified to your registered mobile. Most queries resolve in chat.
Wecap customer care
Customer care lives inside the Wecap app. Here is the desk's guide.
Wecap does not publish a support phone number on the web. Support is in-app and email-verified. This page documents the support channels, the response SLA, and the verification path the desk has walked through.
18+ only
Permitted states
Responsible play
How to reach support
Account →
Three channels, one verification path.
Email to verified address
The support email is surfaced inside the app under Settings → Customer care. The desk does not publish a static email that could mislead.
KYC and account queries
KYC mismatches, account locks, and withdrawal holds all route through the same in-app path. Include the registered mobile and the last four digits of the PAN.
Bonus and contest queries
Bonus credit, rollover, and contest-rule clarifications are best handled in chat. Screenshots of the contest card help the support team diagnose quickly.
Self-exclusion requests
Self-exclusion is instant in-app. The path is Settings → Responsible play → Self-exclusion. Reactivation requires a thirty-day cooling-off period and a confirmation call.
Account closure
Account deletion is in Settings → Account → Delete. Pending withdrawals are processed before closure. Reactivation within thirty days via customer care.
What to include in your message
The desk's quick checklist.
For KYC issues
Registered mobile, last four digits of PAN, the Aadhaar verification status (XML, masked, or pending). Screenshot of any error message. Time of last successful sign-in.
For withdrawal issues
Withdrawal request ID, the bank handle (last four digits), the time the request was placed, and the expected settlement window.
For contest disputes
Contest ID, fixture, your team ID, and a description of the issue. Screenshots of the scorecard help. Most disputes settle within four hours.
For bonus issues
Bonus code used (if any), deposit amount, expected bonus credit, and the contest entries counted toward the rollover. The desk does not publish bonus numbers.
Response SLAs
What the operator commits to.
| Channel | First response | Resolution |
|---|---|---|
| In-app chat | Within 30 minutes (business hours) | Same day for most queries |
| Within 4 business hours | 1–3 business days | |
| KYC re-verification | Instant on resubmission | 15 minutes typical |
| Withdrawal hold | Within 24 hours | 1–3 business days |
| Self-exclusion | Instant | Immediate |
SLAs reflect the operator's published commitment. Verify inside the app under Settings → Customer care.
FAQ — Customer care
Six short answers about support.
Where is the Wecap support email?
The verified support email is surfaced inside the app under Settings → Customer care. The desk does not publish a static email that could mislead on a no-reply address.
What are the support hours?
In-app chat runs during business hours (09:00 to 22:00 IST). Email support runs the same window. Out-of-hours queries receive a first response the next morning.
How long does KYC re-verification take?
PAN and Aadhaar re-verification typically completes in fifteen minutes after resubmission. Bank account linking takes one to two working hours during business hours.
Can I get support without signing in?
No. Support sessions are OTP-verified to your registered mobile. Anonymous support requests are not processed.
What if my issue is not resolved?
Ask the chat agent to escalate. Most escalations resolve within twenty-four hours. The desk has no escalation path on the operator's behalf — escalate in-app.
Does Wecap have a support phone number?
No. The Wecap desk does not publish a support phone number on the web. Support is in-app and email-verified. A phone number published by a third-party mirror is not the operator's number.
Today's the day
Verify inside the app. Then build your team.
Wecap publishes what the desk has read and verified. Deposit limits, contest structures, and welcome terms are governed by the operator — confirm inside the app before you commit.